FAQ

Why aren’t there more Answers here?

Click the green “Help?” button in the lower left to ask a question and we’ll answer it here!

Report a Bug

Click the green button in the lower left to report a problem.

Learn about the NeighborSquad Slack Workspace

Certain types of teamwork coordination work better in Slack. Contact us to get an invitation to our Slack workspace. Also, we have embedded a video and screenshots to learn about using Slack here.

Start a New Group

Contact us and describe your goals. We will review your application.

Which members of a group are allowed to invite others?

The group owner picks one of the following:

  • All Group Members
  • Group Admins And Mods only
  • Group Admins Only

Send emails to Members of your Group

EMAIL SUBSCRIPTION LEVELS
There are 5 levels of email subscription options:

  1. No Email – Read this group on the web
  2. Weekly Summary Email – A summary of new topics each week
  3. Daily Digest Email – All the day’s activity bundled into a single email
  4. New Topics Email – Send new topics as they arrive (but don’t send replies)
  5. All Email – Send all group activity as it arrives

DEFAULT SUBSCRIPTION STATUS
Group admins can choose one of the 5 subscription levels as a default that gets applied when new members join.

DIGEST AND SUMMARY EMAILS
The daily digest email is sent every morning and contains all the emails from all the groups a user is subscribed to. The digest begins with a helpful topic summary. The weekly summary email contains the topic titles from the past week by default. Summary and digest timing can be configured in the back end. (The admin can view a sample of the digests and summaries in the queue by going adding this to your url: mydomain.com/sum=1. This won’t send emails just show what will be sent)

HTML EMAILS
The digest and summary emails are sent out in multipart HTML and plain text email format. This makes the digest much more readable with better links. The email is multipart so users who need only plain text will get plain text.