Mutual Aid Help Desk

NeighborSquad is using technology from Twilio and Zendesk to build out our Mutual Aid Help Desk. Our goal is to first ensure that people have their basic needs met, but also to discover better ways of surviving and recovering from the COVID-19 crisis through collaboration and Mutual Aid.

What is a Help Desk?

In the following diagram think of the “customer” as someone who needs Mutual Aid. The aid becomes Mutual when someday the recipient of aid can provide aid for another. Overtime we plan to tokenize exchanges, which would at a minimum use gamification to bring about behavioral change and if successful, eventually build alternative micro-economies.

What is a KnowledgeBase?

Zendesk Guide enables your organization to capture the institutional knowledge that your help desk agents learn and save that information into a KnowledgeBase. Thus, once an agent does the research to find an answer, other agents do not have to reinvent the wheel, because the answers become easily accessible to them. Such a knowledge base can even provide Self Service options for help Seekers.

Our Roadmap for Help

We have already begun implementing technology from both Zendesk and Twilio. In the bottom left corner of every screen in the website you will see a green button that you can click for submitting feedback or a help question. A ticket is automatically created, so that we can continue a conversation with someone seeking help until the problem ticket is marked as solved. Problems can be triaged and assigned to the proper support person.

In addition, we began using a phone number that will text you links to different information as a function of the selection that you enter after listening to a computerized voice messaging system that lists options. Here is the number to try: mad-dad-2020.

We are recruiting

We are currently a small, 100% handicapped and minority-owned, Subchapter-S, Michigan corporation, LoudFeed, Inc. We are planning growth through collaboration with 501 (c)(3) nonprofit organizations, free open-source software developers, freelancers and informal social activist groups. Our growth will be enabled through using smart contracts, enabled by Aragon, a platform for creating and managing effective decentralized organizations and companies. NeighborSquad has transitioned from being a brand of LoudFeed to becoming a distributed autonomous organization (DAO).

Contract opportunities

4 full time help desk agent positions are being created.

  • six-month full time equivalent opportunity
  • 1099 contractor position
  • work from home or your office
  • make your own hours
  • no restrictions on your other freelancing
  • must have broadband internet, smartphone and computer
  • good written and verbal communication skills
  • experience with Google Docs and Sheets
  • eagerness to learn
  • emotional intelligence and empathy
  • resident of Michigan (Wayne or Washtenaw County)

To apply send the following information to [email protected]

  • resume
  • social media links
  • writing samples
  • references
  • hourly rates